What is Secret Escapes payment method?
Secret Escapes accepts VISA, Mastercard, and Maestro.
Where does Secret Escapes provides their services?
Secret Escapes provides their services within the countries that are available during the checkout process.
I have an upcoming trip and I haven’t heard from you. Why not?
Secret Escapes is contacting members in advance of departure dates, so please check your spam folder and voicemail. If you have not yet been contacted by them, this should happen shortly. If you want further clarification, please fill in the form on the contact page. Your imminent departure date should see your enquiry prioritized.
Why am I being asked to rebook my hotel-only stay?
In this unprecedented situation, Secret Escapes has created a rebooking system in partnership with its hotels, to help members protect their stays. If your stay is impacted, they recommend contacting your hotel directly to arrange this.
The hotel is telling me that Secret Escapes should be refunding me, not them. Who is responsible?
Secret Escapes is contractually unable to refund customers without the explicit permission of the hotel. In cases where hotels have allowed them to refund on their behalf, they may be able to do so.