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Love Coupons South Africa

Love Coupons Privacy Policy

Learn how Love Coupons South Africa collects, uses, and protects your personal information. Read our full privacy policy covering data storage, cookies, and your rights under South African law.

Effective Date: February 12, 2026

Love Savings Group Limited ("we," "us," or "our") operates the Love Coupons website (https://www.lovecoupons.co.za). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Website. By using our Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

We are Love Savings Group Limited, a company registered in England and Wales (Company Number: 11734108), with our registered office at Kemp House, 124 City Road, London, EC1V 2NX, United Kingdom. We operate the Love Coupons website for users in South Africa and are committed to handling your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: If you sign up for our newsletter or marketing emails, we collect your email address.
  • Device and Usage Data: We automatically collect information such as your IP address, browser type and version, device type, operating system, pages viewed, referring URL, and the date and time of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to operate our Website, analyse usage, and support marketing efforts. For more information, see our Cookie Policy.
  • Contact Form Data: If you contact us via our contact page, we collect your name and email address to respond to your enquiry.

3. Legal Basis for Processing

Under POPIA, we process your personal information on the following lawful grounds:

  • Consent: Where you have given us your voluntary, specific, and informed consent to process your personal information, such as when you subscribe to our newsletter.
  • Legitimate Interest: Where the processing is necessary for pursuing our legitimate interests or those of a third party, such as website analytics and fraud prevention, provided your interests are not overridden.
  • Legal Obligation: Where processing is necessary to comply with an obligation imposed by South African law.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and improve our Website and services;
  • To send you marketing communications and newsletters, where you have opted in;
  • To analyse Website usage, trends, and performance;
  • To protect the security and integrity of our Website;
  • To detect and prevent fraudulent or unauthorised redemption of unique coupon codes;
  • To respond to your enquiries via our contact form;
  • To comply with legal obligations and enforce our policies.

5. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers (Operators): Third-party vendors who help us operate our Website, send marketing emails, or analyse usage. They process data only on our behalf and under a written contract as required by POPIA.
  • Advertising and Analytics Partners: We use tools such as Google Analytics to understand how users interact with our Website. These partners may use cookies or similar technologies.
  • Retail Partners: If you click a coupon or link to a partner, certain information (such as cookies or referral data) may be shared to track your use of their offer.
  • Legal and Regulatory Authorities: If required by law, regulation, legal process, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

We do not sell your personal information.

6. International Data Transfers

As we are based in the United Kingdom, your personal information may be transferred to and processed in the United Kingdom or other countries outside South Africa. Under Section 72 of POPIA, we ensure that transborder transfers of personal information are made only to recipients that are subject to comparable data protection laws or binding agreements that provide an adequate level of protection. By using our Website, you acknowledge and consent to the transfer of your data to the United Kingdom.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In accordance with POPIA's retention limitation condition, records of personal information must not be kept longer than is necessary. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained in anonymised form.

8. Your Rights

Under POPIA, you have the following rights as a data subject:

  • Right to Access: You may request confirmation of whether we hold personal information about you and request access to that information.
  • Right to Correction: You may request that we correct or delete personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, or misleading.
  • Right to Deletion: You may request the destruction or deletion of your personal information, subject to certain exceptions.
  • Right to Object: You may object to the processing of your personal information on reasonable grounds, or object to the use of your personal information for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
  • Right Not to Be Subject to Automated Decision-Making: You may request not to be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact our Data Protection Officer at dpo@lovesavingsgroup.com. We will respond to your request within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

9. Children's Privacy

Our Website is intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18. Under POPIA, the processing of personal information of a child (a person under 18) is prohibited except in limited circumstances. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or destruction, in accordance with POPIA's security safeguards condition. However, no method of transmission over the internet or electronic storage is completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: