Are the glasses 100% original?
Yes, all Otticanet glasses are 100% original. All the glasses are shipped in their original hard or soft case depending on the model and with cleaning cloth, box, and accessories.
How many days it takes to receive the glasses?
* If the glasses are available in stock, they will notify shipment in one business day.
* If the glasses are not available in stock, you will receive an email with the estimated waiting time of the glasses.
* After that, handling times depend on the courier and on the customs in your Country.
* You will be able to track the shipment on the courier’s website by entering the tracking number provided by Otticanet
Can I return the glasses for exchange?
Yes, if their return conditions are fulfilled, you may choose to exchange the item. If the price of the new item is lower, they will refund you the difference. If the price of the new glasses is higher, they will ask you to pay for the difference.
How long does it take to receive my refund?
The refund process depends on your credit card company and on the banking system. For any further verifications, you can contact their customer service or directly their bank [email protected]