What is the payment method?
Mytheresa accepts all major Credit/Debit Cards. Mytheresa also accepts PayPal.
What is the shipping method?
All orders are shipped worldwide via Mytheresa’s affiliate courier DHL. All shipments that are sent by them, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. Please note that shipping costs will not be refunded in case of return.
What is Mytheresa exchanges policy?
Mytheresa hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.
How does refund works?
Once the return has been checked by Mytheresa’s team, you will receive an email regarding the returned items. They will refund you as quickly as possible. The refund is always credited to the payment method with which the original purchase was made. The time it takes to receive your refund depends on the payment method or your credit card provider.
What is the returns policy?
If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt using the enclosed return form indicating which item(s) you wish to return and the reason also. All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Merchandise must be returned in one package and must be returned using the same service as for the original delivery (DHL or UPS).