What is MelodySusie payment method?
MelodySusie accepts all major Credit/Debit Card and PayPal.
Where does MelodySusie ship?
MelodySusie ships within selected countries provided during checkout.
When will my order ship?
MelodySusie products usually ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays). However, if they have some crazy promotion or a new launch, orders may take a bit longer to process, they’d appreciate your patience. Once your order has shipped after 2-3 business days, you will receive a shipping confirmation via email with a tracking number.
Can I change the shipping address for my order?
Yes, if the order has not yet entered the packing process, they’re able to change it for you. Please email their Customer Support team with your order number and the updated address ASAP.
Can I cancel my order after I’ve placed it?
Yes, if the order has not yet entered the packing process, they’re able to cancel the order for you. Email them at support@melodysusie.com with your order number ASAP (within 24 hours).
Can I modify my order after I’ve placed it?
No, unfortunately, they cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience. Contact MelodySusie for further support.
I received broken/wrong item(s) in my order. What should I do?
MelodySusie do their best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact their Customer Care team within 14 days of delivery so that they may help you further. Please be sure to provide photos/videos of the broken product, so they can best assist you.
What is your return policy?
Generally, all of MelodySusie products have a full 6-month warranty and 30 days money-back guarantee from the receipt of the original order. If your product does not meet your needs within this period, feel free to contact them by submitting a feedback form.
