How quickly will I receive my purchases?
Fragrance Direct process and dispatch orders as quickly as possible, with a range of delivery options available at the checkout. Depending upon your location and the time of your order being placed, you can receive your order as soon as the next working day!
Are the products that you sell real?
All Fragrance Direct products are completely genuine. They do not sell any counterfeit or fake products. They sell the same name brand designer products you will find in all the big retail department stores except not at the big retail prices.
What if I want to make an exchange or want a refund?
They want you to be completely satisfied with your order and wish to resolve any problems you may have. However, if you’re unhappy with your purchase, please contact their customer service team who will advise further.
How can I return a faulty item?
If you receive any items which are faulty or damaged or an incorrect item, please contact Customer Service via the email address or telephone number below within 90 days of receiving your order. Make sure you do not dispose of any broken items as they will require photographic evidence to support any claims for damages. Once this has been provided, they will offer a full refund or replacement. To contact the Customer Service team please email [email protected]
or call 01625 443143 8.00 am to 6.00 pm Monday to Friday and 10.00 am to 4.00 pm Saturday and Sunday.
How to pay?
Fragrance Direct accepts Visa Debit, Visa, Mastercard, Delta or by Paypal.