What is the payment method?
Factorie accepts Visa, MasterCard, Afterpay and Paypal.
Can I change or update my online order?
Stop what you’re doing and give them a call RN!
Factorie aim to get your order out A-TO-THE-SAP, so once you have clicked the ‘Confirm Payment’ button your order has been confirmed and sent to their super speedy warehouse.
They can’t make any promises but they’ll do what they can to update your order if you call them before your order progresses too far.
What happens if my order is received damaged or incomplete?
Sorry, your order hasn’t arrived as it should have. Please get in touch using the contact them button below so that they can assist you further.
To speed up the process make sure you include:
* Your order number
* Your full name and email address
* Details of the missing or damaged products
* A picture of your returns form including any handwritten notes or initials
* A photo of any damaged items
What is the return policy?
Factorie want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, they’re so sorry! They will meet their legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.