What payment methods do you accept?
Cosplay Shopper accepts VISA, Mastercard, Discover Card, American Express and PayPal.
How to track my order?
When your package has been sent out, they will give you a tracking number by email at the same time. You could track your order with this number through the tracking zone on the website.
What shipping options are available?
Express mail is totally air transport. You may need to pay extra money to choose it. If you choose it, they will track the order for you and give you notice of its recent status. Usually, it will take 4 to 7 business days for the package to reach North America and 5 to 10 business days to reach South America. A high-quality product will be suggested to choose this delivery method.
Where will my order be shipped from?
Most of the products and costumes will be primarily shipped directly from the factory of Cosplay Shopper in Shenzhen, China. Some premade/in-stock items will be shipped from the Cosplay Shopper office in New York USA.
Can I exchange for a different item or a different size?
The exchange request is only acceptable if either your costume is damaged or mis-sized. Simply contact their Customer Service team, they will direct you where to return the item and how to reimburse the shipping cost.
How can I cancel my order?
If you change your mind, feel free to send us a cancellation request at any time. However, the cancellation is only available if your order is not been processed. Once your order is moved to the “in-progress” status (usually within 24-48 hours after the order is placed), there is no cancellation.
What if the package is returned?
If the package is returned for the reasons for incorrect information left by the customer or rejection or unclaimed, they only return part of the money. If a refund is asked, they would deduct the shipping fee. If you want them to resend the package, you may have to pay the shipping fee again. (The shipping fee is calculated according to the current market price) If you return the package for a refund or exchange, please make sure that the package meets the following requirements: First of all, the product hasn’t been used, quality problems not included. In addition, there is no quality problem due to abuse or misuse. What’s more, the outer package hasn’t been damaged or contaminated.
