What is the payment method?
City Beach accepts Visa, MasterCard, American Express, PayPal, Afterpay and City Beach Gift Cards.
Do I need an account to place an order?
Yes, you need to create an account to place an order. The benefit of having your own account is that they can securely store your details which makes it easy for you to keep track your orders and to make future purchases.
Can I use my City Beach giftcard online?
Yes, you can. If you are not sure when your gift card was issued or what your balance is you can contact City Beach on free call 1800 640 811 Monday - Friday 9 am - 5 pm AEST or you can email at [email protected]
and the customer service team can help you.
How long will my parcel take to arrive?
Same Day Delivery on all qualifying orders in the Brisbane Metro is must be placed before 11 (AEST - Monday - Friday) and will be delivered between 1 pm - 4 pm (AEST) on the same day. There MUST be someone to sign for your parcel or it will be returned back to dispatch. If your order is placed after 11 am AEST Same Day Delivery will not be available.
Express delivery times are 1-2 business days for metro areas and up to 4 business days for remote areas.
Standard shipping times are 7-10 business days Australia wide.
Roas Express shipping times are 3-10 business days for metro areas and 10-17 business days for remote areas.
What is the return policy?
They are happy to exchange or return your product/s for change of mind within 30 days of purchase. All they ask is that all products you are exchanging are in original condition with all tags attached, intact packaging, and your proof of purchase is included.