What is the payment method?
Cathay Pacific accepts major debit/credit cards, PayPal, Alipay, PAYU, Sofort Banking, PPS, etc.
Can I change my bookings online?
Yes, you can change your bookings online for tickets purchased from Cathay Pacific. However, Rebooking may not be allowed or may incur additional fees, subject to the fare rules of your ticket. Changes of date and/or flight can be made for an itinerary involving the same routes.
How can I request for cancellation and refund?
For tickets purchased from Cathay Pacific, please process cancellations and refunds via Manage Booking. For tickets purchased through travel agents, please contact your travel agent.
How long does it take for the refund for booking changes made online?
The refund of the Online Booking Change transaction takes seven working days for tickets involved US sector. Otherwise, it will take 20 calendar days.
How long would it take to get a refund if I cancel my fully unused or partially used ticket?
After deduction of necessary cancellation charges, the residual amount will be processed in (counted from the day of receipt of the refund request):
7 working days for credit card and PayPal transactions
20 calendar days for other forms of payment such as cash, bank transfer, Ideal, etc. Please note the above time is the processing time required within Cathay Pacific.
The time required for the actual refund to reach the cardholder’s account will depend on individual banks. Also, the above guidelines do not apply to a special refund involving service on other airlines.