What is the payment method?
Ashley Homestore accepts all major Debit and Credit Card.
Where does Ashley Homestore deliver?
Ashley Homestore delivers to South Africa only.
Can I cancel or change my order?
As soon as your order is placed, their fulfilment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner they receive a request, the faster Ashley Homestore can revise your order.
For Standard Shipping, please call Customer Care at 866-436-3393. You will receive an email confirming the cancelled order or items, of a cancelled order. If the product has already shipped, you may return it under our Return Policy.
For In-Home Delivery orders, you can cancel the order simply by calling Customer Care at 866-436-3393. If you cancel your order at least 48 hours before the scheduled delivery time, they will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, Ashley Homestore will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming the cancellation of your order.
Can I exchange my order?
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
What is the Ashley Homestore return policy?
Ashley Homestore take great pride in the products they sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so they can better assist you.