Which payment methods do Kinguin accept?
Kinguin accepts all major Credit/Debit Cards and PayPal.
Is Kinguin available Worldwide?
Yes, Kinguin is available Worldwide.
What are Kinguin payment fees and why do I need to cover them?
All payment operators, such as PayPal or Paymentwall, for example, each have their own fees, otherwise known as handling costs for each transaction that you make when placing an order on Kinguin. Depending on the total price of your order and the selected payment operator, charge costs may vary. For more detailed information about the fees, Kinguin recommends checking with the Help Center/FAQ of the operator that you are currently using.
Who can see my credit card information?
Kinguin doesn’t see or store your credit card information. Only the payment services Kinguin use can see your credit card information which is necessary for them to process the payment. All pages where you are required to enter your personal or credit card information are secured.
How can I change the currency in which the prices are displayed in the store?
The option is visible in the top-right corner of the webpage, right next to the language settings icon. The default currency is Euro, so the list-icon will be identifiable by the € symbol. Once you successfully switch to your preferred currency, the icon will change to its respective acronym or symbol.
I bought a pre-order. When can I expect my key to be delivered?
Please note that since it’s a pre-order, you will receive the product key around the release date, as stated in its description. Also, any bonuses, if included, may differ from offers on other stores.
Can I cancel my pre-order?
In accordance with their Terms and Conditions, any pre-order can be cancelled anytime up to 3 days prior to the date of the game release (unless any activation key associated with the product is released in advance). Refund requests filled within the last 3 days may not be accepted. However, if you have Kinguin Buyer Protection included in your pre-order, you may cancel it at any time until the key is delivered. Please just contact them via their ticketing system or Live Chat to make sure they received your request before the dispatch of your pre-order.
Where can I find an invoice for my purchase?
Once the order is completed successfully you may receive an invoice. To request one, they ask that you provide them with a certificate of incorporation and a valid EU VAT ID. Your country of residence and tax rate should match. Otherwise, they may not be able to issue the invoice.
Can I return a product?
Already delivered products cannot be returned as stated in their Terms and Conditions.
Kinguin reserves its right not to accept any returns of already delivered items/game keys. That’s why they encourage you to always include Kinguin Buyer Protection in your purchase, which guarantees you extended assistance, such as the possibility to return an unused product.
