HOW DO I START A RETURN OR EXCHANGE?
Simply reply to your order confirmation email or send an email to [email protected]
and Wolven Threads customer service representative will assist you. Please allow for up to 2 business days for a response.
I’VE ALREADY SUBMITTED MY ORDER, BUT I NEED TO MAKE A CHANGE! WHAT DO I DO? IS IT TOO LATE?
Wolven Threads process their orders quickly, but will do their best to accommodate any requests you may have. The best way to adjust an order is to email Wolven Threads at [email protected]
HOW LONG MUST I WAIT FOR MY WOLVENS AFTER I SUBMIT MY ORDER?
Orders typically ship within 1 business day (Mon-Fri before 5pm), and arrive within 1 to 4 business days with USPS First Class Shipping.
I LIVE ABROAD. CAN I STILL ORDER FROM WOLVEN?
Yes! Wolven ship worldwide and offer free international shipping on orders over $99 USD.
DOES WOLVEN COVER TAXES AND DUTIES FOR INTERNATIONAL CUSTOMERS?
Wolven Threads prices do not include local taxes, duties, or VATs. Make sure to consider all local fees, because once your order arrives to your country you could be required to pay fees to receive it and Wolven Threads won’t be able to refund you for them if you change your mind.
WHAT CURRENCY DOES WOLVEN ACCEPT?
All payments are processed in USD but will automatically convert to your bank’s currency.
WHAT TYPE OF PAYMENT IS ACCEPTED?
Wolven accept all major credit cards, PayPal, Apple Pay, Amazon Pay, Google Pay and Klarna. Wolven gift cards can only be used for purchases made online.
I HAVE MULTIPLE PROMOTIONAL CODES, CAN I COMBINE THEM?
Only one code can be used per order.
THE STYLE/SIZE/PRINT I WANT IS OUT OF STOCK. WILL YOU BE RESTOCKING?
Items labeled “Pre-Order” are being restocked. The estimated restock date for these styles will be noted on those items’ product pages.
If the style you like is labeled “sold out,” it is most likely gone forever. Wolven Threads manufacture in small batches, so if you love it — buy it while you can!
WHAT IS A PRE-ORDER?
A pre-order is an order for a product that is not yet ready to ship. These items will be shipped later — take a look at the product page for an estimated ship date.