What are Vapemate payment methods?
Vapemate accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Vapemate deliver?
Vapemate delivers Worldwide.
What is the cancellation policy?
You have 7 days from the date you make your payment to cancel your order, however as they aim to ship all items within 24 hours you can return the order to them unopened and in its original condition to receive account credit or a full refund (customer to pay shipping costs). When returning an item, it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required.
What is Vapemate return policy?
Vapemate returns process is really straightforward: If you have a faulty item, contact customer services to obtain a returns number (RMA) and return it to us as soon as possible and once they have checked it over and verified that it’s faulty, they will either repair it (if agreed), supply you with a replacement it or issue you with a full refund (including shipping costs) it’s your choice. Vapemate cannot send pre-paid shipping labels for returns, but if your item is found to be faulty they will refund additional shipping costs at standard Royal Mail rates. If you do need to return an item to them, you must include the RMA number (inside or outside the packaging is fine), so your return can be processed properly.
How soon will I be refunded?
As soon as they get your return, they’ll start the process for your return after inspecting the returned product in its original condition or not. You’ll be notified if your return is accepted.