What are Urvapin payment methods?
Urvapin accepts VISA, Mastercard and PayPal.
Does Urvapin deliver Worldwide?
Yes, Urvapin delivers Worldwide.
hat do you do if I get a defective item?
If you, unfortunately, get a defective item, they apologize and please provide with following basic information to their e-mail address: [email protected], they would deal with and send the replacement as soon as possible.
1. You order number on their website
2. The serial number of the product, you could find out on the back of the box, and please take a photo.
3. A video to show the problem, and also take some photos.
How long will you get the feedback for the defective item?
Urvapin collect your information for the defective item and would pass this information to their supplier at that moment. As their supplier has fixed time to deal with all defective items in each month, they would get back to them in 2 weeks or 4 weeks, once they get the reply and get the replacement, they will get back to you and send out the replacement with updating the tracking number.
What do you do if you get the damaged items?
In this case, please do take a photo of the outside package for your parcel to show if the package is damaged, and open the box, and take a photo of inside box to show if there is some padding to protect the products.
For damaged items, please do take some photos to show the problem and do provide with their serial numbers.
Why can’t you have a view of your order on your account?
Please do create an account first and place your order with signing in your account.
If you have any questions, pls feel free to contact them by e-mail: [email protected], or contact with them by LiveChat.