What are the The Couture Club payment methods?
The Couture Club accept payments through all major Credit/Debit Cards and PayPal.
Do you ship Internationally?
The Couture Club offers Worldwide shipping.
What are the delivery costs?
The Couture Club delivery services and charges are listed in the table. Please select the option that is best for you at the checkout page. All of their UK Packages are sent out via Royal Mail and DPD. All of their International Packages are sent out via DHL Express.
Can I exchange my item?
No, if you decide it’s not right in the first 14 days, you can return the item for a refund. If the item was purchased in the sale you will receive a credit note.
What do I do if my item is faulty?
If you receive a faulty item please return it to them within 30 days of receipt of the faulty goods. Please remember to get in touch with their Customer Service team prior to returning.
What is your return policy?
All UK customers must return their items within 14 working days of the date shown on the dispatch note. For all International customers, please return unsuitable items within 28 days of receiving your parcels. Return labels can be generated. Items must be unworn and unwashed.