What is the payment method?
Tail Activewear accepts VISA, Mastercard, American Express, Discover, Google Pay and Amazon Pay.
Where do you deliver?
Tail Activewear delivers worldwide.
When will my order ship?
All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 3 pm EST will be processed the same day; any orders placed after 3 pm EST will be processed on the following business day. Orders placed Friday after 3 pm EST will ship the following Monday, excluding holidays.
You will be emailed UPS tracking information when the order ships. After you receive your shipping confirmation/tracking information, you can track your order at (www.ups.com). UPS does not deliver to post office boxes, so please include a physical street address. Orders are shipped Monday-Friday. Expedited orders include business days only (M-F).
How do I cancel or change my order?
If you need to change or cancel your order, please contact them immediately at [email protected]
or 888-906-1341. Once their warehouse has processed your order, they will be unable to make any changes.
What if items damaged?
Tail Activewear’re so sorry to hear your order arrived in less than perfect condition. In the unlikely event that you have received an item that is damaged or incorrect, please process the exchange or return through their returns site (returns.tailactivewear.com), please make note that the item was damaged upon receipt. You can also email them at [email protected]
and they will work with you to arrange a return, replacement or refund.
What is your return and exchange policy?
Tail gladly accepts returns of unworn or defective merchandise purchased online or by phone for delivery that shipped to an address within the continental U.S. for a full refund or exchange within 120 days of original purchase. Defective merchandise may also be returned for a full refund. Styles sold as “Final Sale” are not eligible for return or exchange. Customers can visit https://www.returns.tailactivewear.com. Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email. Use of the prepaid shipping label will deduct $5 from your return. For any orders coming from outside the Continental United States, return shipping charges are the customer’s responsibility as well as $25.00 for any exchange order requested.