What payment methods do you accept?
SPIER & MACKAY accepts all major Debit & Credit Card.
When will my order arrive?
Off-the-Rack suits, shirts, ties and other stock items generally ship between 1-3 business days after the order is placed. See their Shipping and Handling section for delivery times. During busy periods it can take up to 5 business days to ship. Made to Measure shirts on average take 4-6 weeks from the time the order is received. If it is your first time ordering a Made to Measure shirt with them, they will send you one shirt first to check and confirm fitting. After the shirt fit is confirmed or adjustments are noted, the balance will be produced and shipped within 3-4 weeks.
How do I track my order?
When your order is dispatched you are emailed a tracking number from UPS. This number can be tracked via the UPS website.
How do I return & exchange the item?
If for any reason you are not satisfied with your SPIER & MACKAY product, all regular priced merchandise can be returned or exchanged within 30 days after delivery.
For all bundle, sale, promotional priced merchandise or merchandise purchased with a coupon code, the item can be returned or exchanged within 14 days after delivery.
* Simply send an email to info@spierandmackay that includes your order, the item in question, the reason for the return/exchange and if you are looking for a return or an exchange of the item.
* They will then issue you a Return Authorization Number (RA#) and a pre-paid return label.
* Print the pre-paid label and attach it to the return parcel and drop it at your local Canada Post office (or UPS depot for US First Suit Returns).
When will I receive my refund?
Refunds can take up to 7-10 business days to show up on your credit card after they receive the items back in their warehouse for processing.