What are my payment options?
You can pay through Visa, Mastercard, American Express, and PayPal.
Where do you deliver?
Spellbinders delivers to worldwide.
Do you charge sales tax?
Sales tax is charged on orders shipped to the following states: Arizona. This is subject to change based on changes to policies and regulations at the state, city, and municipal levels. For questions, please consult your tax advisor.
What if I receive damaged goods/Lost Package item?
In the event that you received damaged, defective or lost merchandise purchased from SpellbindersPaperArts.com, please call their customer service team at 1-888-547-0400 or email [email protected]
If merchandise includes damage or a defect, please include photographic evidence. Damaged or defective merchandise will only be replaced within 60 days of purchase (Excluding machines, which have a 1-year warranty). Proof of purchase and photographic evidence of damage along with the reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by Spellbinders / FSJ if damage, defect or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted. Any product misuse will be determined by Spellbinders / FSJ. Spellbinders / FSJ warranty policy on machines supersede this general Return & Exchange Policy.
What shipping method do you use to deliver?
Shipping method is determined based on the weight and distance of the shipment and the carrier. Carriers they use are USPS, UPS, & FedEx. At this time they do not offer expedited shipping.
What is your return policy?
SpellbindersPaperArts.com gladly accepts undamaged and unopened merchandise for return within 60 days of the purchase date. Only merchandise purchased from SpellbindersPaperArts.com will be accepted. To qualify for the refund, product(s) must arrive at their warehouse within 60 days of the original shipment and in the same condition, they shipped it - unopened, unused, and undamaged.