What payment methods do you accept?
Sensi Luxury Vapes accepts VISA, Mastercard, Discover Card and Amex.
Does Sensi Luxury Vapes ship internationally?
Yes, Sensi Luxury Vapes ships Internationally.
Is the signature required for the delivery?
All purchases will be shipped fully insured and may require a signature at the time of delivery.
Can I exchange the item?
They only replace items if they are defective or damaged. If you need to exchange it for the same item, send them an email at [email protected]
for a prepaid return label and return instructions.
What is your return policy?
The Sensi Luxury Vapes policy lasts 14 days. If 14 days have gone by since your purchase has been confirmed delivered, unfortunately, they can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging. Exchanges will be granted within 14 days of confirmed delivery if the merchandise is defective.
To complete your return, they require an email including Order Number, Detailed Description of Issue within 14 days. Their email is [email protected]
There are certain situations where no refunds will be granted. If any item not in its original condition, is damaged or missing parts for reasons not due to their error. If any item that is returned more than 14 days after delivery.
What is your refund policy?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.