Can I amend my order?
Yes, if your order hasn’t been dispatched. They are quick at packing but they will try their best to be of assistance with any changes you require. Simply email their customer care team at [email protected]
and they will be happy to help.
Can I cancel my order?
If you haven’t received a dispatch email, please contact their customer care team by phone on +44 (0)800 112 4339 or by email at [email protected]
as soon as possible.
What can I do if I received a faulty item?
Apologies your item is faulty. Please email their customer care team at [email protected]
and provide clear images of the product and its fault as well as the batch code printed on the crimp/base of the product. Once they receive it, a replacement item will be sent out to you.
Can you provide a VAT Invoice?
Yes, they can. Simply email their customer care team at [email protected]
and they will send one out to you.
Do you offer a student discount?
A student discount is not currently available on their UK website.
What is your returns policy?
If you are not completely satisfied with your order they can offer either a refund or exchange providing that goods are returned to them within 30 days of purchase.
How do I return something to you?
They are more than happy to accept returns for a refund or an exchange for orders placed on their REN website.
How long does it take to get my refund?
With orders placed using a credit card, it will take 3 working days for the refund to reflect on your account once it has been processed. Purchases made via PayPal will be refunded immediately and a notification will be sent to you.
Can I track the delivery for my order?
If your order has been sent to you using a trackable service, you can follow its journey to you. Simply sign in to your account and go to the ‘My orders’ section. Alternatively, please contact their customer care team with your order number at [email protected]
for more information about your order status.