How do I make payment on kids-room.com?
At kids-room.com, they offer their customers all the modern, secure payment options, including bank transfer, credit card, PayPal, or easy financing.
Find out more about the payment methods available at kids-room.com
Is it possible to specify a differing delivery address?
Yes, of course, you can specify a differing delivery address for your purchases. At the second stage of the ordering process, place a tick in the box marked. Specify a differing address for delivery. A form will then open, in which you can enter the desired delivery address.
Will I receive an order confirmation?
Once your order has been received, you will be sent an automatic order confirmation including payment details. If you have not received a confirmation, please check your SPAM mail folder. It may take a few minutes for the order confirmation to arrive. If you have not received an order confirmation after half an hour, please contact their Customer Service.
Telephone No.: +49 (0) 3695 85 38 00
Email: [email protected]
How can I track my orders?
As soon as your order has left their warehouse and been handed over to their logistics partner, you will receive an automatic email showing your personal tracking number. This number allows you to track the delivery status online via the website of the relevant logistics company.
How long will my order take to arrive?
Delivery times are dependent upon the availability of the ordered item or items, the country of delivery, and the logistics partner. kids-room.com is therefore not able to provide reliable information about delivery times. If a consignment is marked as »Dispatched« and you feel it is taking too long to arrive, please inquire with the specified logistics partner first.
The average delivery times are as follows:
*Within Germany: 2 working days
*Within the rest of the EU: 3 to 5 working days
*Non-EU countries: 2 to 4 weeks, depending on parcel volume and country
*China: 2 to 4 weeks
How do I amend or cancel an order?
You have ordered the wrong color by mistake or wish to order a different product instead? If you have opted to pay by advance payment, credit card, PayPal, or cash on delivery, it is no problem to amend the order as long as the items have not yet been dispatched. In the case of the payment via the financing option, the financing is tied directly to the purchased items. Consequently, even minor amendments require the cancellation of the entire order. To help them process your amendment or cancellation request as quickly as possible, they kindly ask you to send an email containing the following information in German, English, Russian or Chinese to [email protected]
Alternatively, you can just give them a call on:
* Surname, first name
* Purchase order number
* Reason for amendment (optional information merely intended to improve their service and eliminate future errors)
How do I return goods?
If you wish to return goods because you did not like them, for instance, all you need to do is send them back to them within 14 days of receipt. Please enclose the corresponding delivery note with the parcel.
Please note that when you return goods you will incur costs in the form of delivery fees.
When will I get my money back?
If you have canceled or returned an order, your money will be refunded within 14 days of receipt of the cancellation notice or the goods.