What is the payment method?
Kallati accepts VISA, Mastercard, American Express, Discover Card, Amazon Pay, Affirm, and PayPal.
Where do you deliver?
Kallati delivers worldwide.
How long does it take to receive my order?
Currently, Kallati is unable to accept online orders with shipping addresses outside the United States. Kallati is proud to offer complimentary FedEx 2Day shipping on all U.S. Domestic orders. Kallati is also proud to offer FedEx Standard Overnight shipping for an additional $19.95 on all U.S. Domestic orders.
Kallati makes every effort to ship orders of in-stock items the same day the order is placed. However, orders may ship anytime within the indicated shipping window on each product. Custom orders, ring sizings and other special orders will require additional processing time as noted. Once the shipment is processed, your order will arrive in 2 business days with standard shipping or 1 business day with Overnight shipping. Delivery to PO Boxes is not available, but billing addresses may contain PO Boxes. All shipment require a signature at delivery.
No shipments are processed after 1 pm ET Fridays, as well as Saturdays and Sundays. Saturday, Sunday and holiday delivery is not available.
Please note that occasionally in-stock items may be temporarily out-of-stock or back-ordered. Kallati will make every effort to communicate any shipping delays within 24 hours of your order.
Do you make custom orders?
Yes, they do make custom orders! If you don’t see something you love, they can make it for you. Please contact them for more information. Once the order is placed, it requires 8 to 10 weeks until you receive your jewellery.
Do you offer returns?
Kallati at Kallati want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return items that are unworn, unaltered and free from scratches and blemishes for a refund, exchange or merchandise credit within 30 days from the date of shipment.
After 30 days, orders may only be eligible for their upgrade policy.
All refunds will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account.
What kind of special care do gemstones require?
Do not use ultrasonic cleaner or steamer. Avoid sudden temperature changes, steaming, and contact with cosmetics, hair spray, perfume and household chemicals. Clean with a damp cloth or soft brush.