What are the payment methods for Hearst Magazines?
Hearst Magazines accept payments through all major Credit/Debit Card and PayPal.
Can I request a refund?
If you would like a refund please contact them within the first 14 days of placing your order. If a complimentary gift is included as part of the subscription offer, they reserve the right to request the return of the gift/value of the gift in the event of an early cancellation of the subscription. If you purchased a product such as a calendar, bookazine, beauty box or diary, you will need to return the item in order for them to process your refund.
Will you confirm acceptance of my order?
In all cases where possible they will send an email within 2 hours of placing an order, they’ll also send a confirmation email within 24 hours once your payment has been received. If they don’t have an email address, then they will send a written confirmation through the post within 7-10 working days. Please note, this doesn’t mean despatch of your magazine. Depending on when you order your magazine, you should expect to receive it within 2-6 weeks.
When will my subscription expire?
If you have paid for your subscription with a credit/debit card it will be at the end of your term purchased, you can view these details by logging into your account once logged in, you’ll be able to see the status of your subscription, and update your personal details.
How do I renew my subscription?
Whether you are taking out a subscription for yourself or as a gift, they will send you a reminder before the end of your subscription. Nothing will be sent to the recipient unless their subscription expires. Alternatively, you can type in the URL given on the renewal letter and renew online today or call the customer services team on (UK) 0844 8481601 to take advantage of your exclusive offer. Please note, if you have subscribed via Direct Debit, your payments will be taken automatically so no need to renew.
Can I transfer my subscription to a different magazine?
Yes, you may transfer your subscription to another Hearst magazine title at any time. Please contact them to transfer your remaining issues. Please note: The number of magazines in the subscription may change depending on the offer you responded to and the price paid.
I live overseas. Can I still subscribe to one of your magazines?
Yes, they deliver all their titles overseas. To purchase an overseas subscription click on the magazine you want, select whether you want digital/bundle/print and then select your country on the price page which will then display the current offers for that magazine for an overseas subscriber. Please note, overseas delivery will take longer than UK delivery, so please allow an additional two weeks to receive your overseas copies. Don’t forget, you can also subscribe to their digital version of the magazine which means you don’t have to wait for delivery and you save money too.
Can I cancel my subscription?
For security reasons and in order for them to process your cancellation, please submit your cancellation request online here. In order to complete your request please follow the step-by-step guide below:
Register or Sign-in to your online customer service account, using your customer number
Click Contact Us in the navigation bar at the top homepage
Select Cancelling my subscription from the enquiry drop-down options
Choose the most relevant reason for your cancellation request and submit your form
Once they receive your cancellation request you’ll receive an email confirming that your request has been processed.
If you paid for your subscription by Direct Debit this may be cancelled at any time, however depending on when you cancel, you may continue to receive monthly issues until the end of your last pay period.
My magazine has arrived damaged?
If this occurs please contact their customer service team. Once contacted, one of their agents will arrange for a replacement copy to be sent to you straight away.