What payment methods do you accept?
Cocomelody accepts payment methods like Credit Card, Debit Card, Paypal, Sofort, Western Union, and Bank Transfer.
What countries or regions do you ship to?
Cocomelody ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
How much are shipping costs?
You may add items to the shopping cart to check on the accurate shipping fee. Customers can also place a test order to check the total cost. Cocomelody has three shipping methods including expedited shipping, standard shipping, and normal shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. If you have any issues with the shipping cost, please do let them know and they will be more than happy to walk you through it.
Do I need to pay sales tax or customs duties?
Items at Cocomelody are listed with prices without customs duties, sales taxes, VAT or any other hidden fees. Except for California, Netherlands, Germany, Switzerland, and Austria, Cocomelody don’t charge any sales tax or VAT from customers in other states or countries. However, because of strict customs inspection in some countries, you may be charged customs fees on imported items by the local customs office. Sorry that they have no control over this and cannot predict what amount might be. You may contact your local customs tax office for details.
I’ve returned my item, how soon will I receive my refund?
Refund will be done within 5-7 business days upon receipt of the item, allowing for processing and inspection time. Refund will only be applied to the original credit card or PayPal account used for the purchase.
What is your return policy?
Customer satisfaction is very important to them. If there are any problems with their items, please do contact them first. The return must be initiated within 7 days upon receiving the dress. If your item arrives damaged or defective, please reach out to their Customer Service team directly for assistance with processing your return. The item must be unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached.with the original tags attached.