What payment methods do you accept?
Chelsea Football Club accepts VISA, Mastercard, Maestro, American Express, and PayPal.
Do you ship Internationally?
Yes. Chelsea Football Club ships internationally.
What is your duties & taxes policy?
Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
How can I track my order?
Once your order ships from their facility you will receive a confirmation email. Depending on the method and destination of your order will determine if your shipping confirmation contains tracking.
You can at any time log in to your account on their site and review your current order status as well as the tracking information if your order is eligible for tracking.
How do I return an item?
- Visit their Returns Portal and follow the instructions provided
- Please have your Order Number and Postal Code ready to complete this process. This was sent to you in your Order Confirmation email.
- Once you have completed the return steps on screen, select your return method and download the returns label provided.
- Attach the provided label to your return package and drop it off at the nearest drop off point.
- Once your package begins transit you will be able to track the progress of your return via the Returns Portal
- As a reminder, it can take up to 14 working days for your refund to be processed.
