How to pay?
Cat Phones accepts all the major credit or debit cards also PayPal.
How do I cancel the order?
If you wish to cancel your order, you can do so within the My Account section of this website before 2 pm on the day you placed your order (please note, if you order on a Friday, they will deliver your parcel on the following Monday). Your money will be refunded immediately after cancellation. If you don’t cancel your order before 2 pm, you will need to return the item(s) following their Return process.
Can I get a refund?
Upon receiving and inspecting the item(s), they will refund your money within 7 days using the same payment method you used when purchasing the product(s). If you do not receive your refund within 7 days, please contact their partner Docomo at support.dp@docomodigital.com who will be able to assist.
How can I return?
They believe you will be satisfied with your Land Rover device and accessories, however, if you need to return your item(s), they want to make it as easy as possible for you. Any unwanted item(s) may be returned within 14 days of receiving your order as long as the product(s) remains in the original intact packaging or in similar protective packaging. What they need from you, is to fill in and send back the Standard Withdrawal Form as outlined in the Terms & Conditions. This will allow them to process your return correctly so they can refund the money within 7 days post-inspection of your returned item(s). Please contact their Customer Service team who will arrange a free Pick up for a date and time that is convenient for you. The Customer Service Agent will email you the pre-paid label and arrange collection. When you contact the Customer Service team, please have your order number to hand. Please ensure you include all components you originally received including chargers and USB cables.
